Our Most Frequently Asked Questions
How long will it take for me to get my order?
It depends on the product you order. On average, it takes 2-4 weeks for orders to reach you once they've been shipped. During the holidays, it can be longer.
I ordered 2+ items, but only received one.. Where's my order?
We have a large assortment of products not stocked in house. When you order multiple items, they may be shipped separately so they can get to you faster. You may receive one item before the next, so don't panic if you don't receive your items all at once...they're on their way !
Why have you I not received any confirmation details?
Most of the time, it's because our customers have accidentally entered the wrong email. Throughout the process we send out 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email wrong, please contact us and we will fix it.
Do you provide a tracking number?
Yes, We do.
What is your refund policy?
If there is something wrong with your order, we will refund your order 100%. We want to provide you with a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
For returns, please email: Returns@faodail.co
I entered my address wrong. Can you please change or replace my order?
Yes! If you contact us within 48 hours we can change your order once you provide us with the correct address. Otherwise, we do not accept responsibility for wrong address. Please enter your address carefully at checkout.